Privacy Policy

This Privacy Policy contains explanations for the processing of personal data when visiting and or using the internet services available on our website www.grafiti.com.mk


The subject of processing is data about visitors to the website www.grafiti.com.mk and buyers of products through this website (hereinafter “users”).For the successful execution of orders, it is necessary to process the data of the customer’s name and surname, delivery address, e-mail address and telephone number. With the help of the mentioned data, we can deliver the desired products, as well as inform the buyers about the current status of the order. On behalf of Grafiti, we undertake to protect the privacy of all our customers. We collect only the specified basic data for buyers (users) that are necessary for processing orders and informing users in accordance with good business practices and in order to provide quality service. All customer/user data is carefully protected against loss, destruction, falsification or unauthorized access. Grafiti employees are obliged to respect the confidentiality of your data and implement measures to protect it.In addition to the above data, we collect, analyze and process data related to products that our users search for and buy, as well as the pages they visit. We use the data obtained in order to improve the offer and appearance of our website and to provide visitors with a simple use and a safe and easy purchase.Personal data is processed in a conscientious and transparent manner, in accordance with the applicable regulations for the protection of personal data, to the extent that is necessary and sufficient exclusively for the achievement of the goals of personal data processing.During the processing of personal data, the necessary technical and organizational measures are taken to ensure an adequate level of security of personal data, including protection against unauthorized or illegal processing, as well as their accidental loss, destruction or damage.The personal data that is processed is not shared with third parties unless there is a legal obligation and legal basis for this, exclusively in the cases, in a manner and in a procedure as determined in accordance with the applicable regulations for the protection of personal data. In addition, when for the purpose of delivery of the ordered products to the buyers, authorized entities will be hired to perform postal services, they as processors are obliged to ensure the protection of personal data that needs to be processed in the process of providing their services.The website www.grafiti.com.mk is not intended for persons under 14 years of age. Grafiti does not aim to collect and process personal data of persons under 14 years of age. In the event that a person under the age of 14 has submitted his/her personal data without the consent of his/her parents or guardians, we should be notified immediately via the contact provided belowThe website www.grafiti.com.mk uses “cookies” to help users adapt the use of the Internet to their needs. “Cookie” is a text file that is assigned to the hard disk of the user’s computer by the network server. “Cookies” cannot be used to launch a program or transmit a virus to the user’s computer. They are assigned only to users and can be read by the network server in the domain that sent them to you. One of the primary purposes of “cookies” is to provide you with conveniences that will save you time.Personal data processed through the website www.grafiti.com.mk can be used for direct marketing only after the consent of the persons whose data is processed. We provide users with the possibility to choose, including the possibility to withdraw at any time their consent for processing of their personal data for direct marketing purposes.Personal data submitted through the website are stored for as long as necessary to fulfill the purposes for which the personal data are processed, with the following deadlines applying:– the data provided for the realization of orders and payment are kept until the end of the administrative and accounting procedures, while the data for debits for payment are kept for 10 years from the day of issuing the account / invoice;– the data provided in connection with procedures for returning or replacing products are kept until the expiration of the legal deadlines for complaints and replacement;


Users have the right to be informed about the processing of their personal data, as well as the right to request access, correction or deletion of personal data, restriction of the processing of their personal data or to file an objection.Users have the right at any time to withdraw the given consents regarding the processing of their personal data.


The use of our services implies the user’s agreement with the specified terms of use. We undertake to comply with all of the foregoing, and any changes to the terms and conditions become effective only after they are published on this website.


All questions and requests regarding the processing of personal data through the website www.grafiti.com.mk and in connection with this Privacy Policy, users can direct to Grafiti at the following link.